Welcome
What We Do
Adding value to our clients
We specialise in developing leadership and management communication skills within businesses in a way that builds competitive advantage.
By developing an in-depth understanding of our clients' needs, we create bespoke consulting, coaching and training solutions tailored to each individual client.
We help managers and business leaders:
- Drive up business performance
- Engage team members on a deeper, more productive level
- Build board-level influence
- Resolve energy-draining conflicts
- Manage organisational power struggles and politics
Hints & Tips
Case Studies
Successfully Merging Teams > > Our client wished to make a step change in its sales through the strategic acquisition of a specialist call centre organisation. Although the sales...
Case Studies
Successfully Merging Teams >> Our client wished to make a step change in its sales through the strategic acquisition of a specialist call centre organisation. Although the sales capability was high within the acquired operation, this was not supported by a genuine focus on customer service and morale amongst the staff was low. To realise the full benefits of their acquisition quickly, our client understood that they needed to begin by connecting with staff quickly, dealing with concerns up-front and addressing issues head-on... read more
Case Studies
Developing People Skills > > A successful business leader with a track record of delivering solid results year-on-year, our client wanted to work directly on his existing communication style...
Case Studies
Developing People Skills >> A successful business leader with a track record of delivering solid results year-on-year, our client wanted to work directly on his existing communication style and behaviours, focusing on his interactions with his team and his approach to building relationships with peers and stakeholders. Specifically, he was looking to challenge his own assumptions and beliefs about the behaviours which had been so effective in his success to date, exploring how these would need to change as he moved higher in the organisation... read more
Case Studies
Getting People Engaged in Change > > Our client, a public sector body with the responsibility for the protection and improvement of the environment, needed to establish clarity across...
Case Studies
Getting People Engaged in Change >> Our client, a public sector body with the responsibility for the protection and improvement of the environment, needed to establish clarity across the organisation on the complex issue of its approach to Intellectual Property Rights (IPR). The team urgently needed to raise the priority around IPR, ensuring that all managers were clear on the overall approach, and targeting specific groups of employees who needed to change their approach to safeguarding intellectual property whilst ensuring reasonable access to critical information... read more
Case Studies
Communicating Across Cultures > > Changes across one of the world’s leading pharmaceutical companies have seen a reduction in levels of overall resource, with a requirement to manage complex...
Case Studies
Communicating Across Cultures >> Changes across one of the world’s leading pharmaceutical companies have seen a reduction in levels of overall resource, with a requirement to manage complex international projects and coordinate work across cultures. With a large number of individuals spread across 16 countries this has presented an ever-increasing challenge for our client, and has driven a critical need to get people thinking about working more effectively across their cultures and finding new and better ways to build skills and knowledge across their teams... read more
Case Studies
Building a Team that Delivers > > The GM overseeing a sizeable investment programme needed to build a high-performing team capable of dealing with major challenges ahead. Tensions in...
Case Studies
Building a Team that Delivers >> The GM overseeing a sizeable investment programme needed to build a high-performing team capable of dealing with major challenges ahead. Tensions in the existing team had resulted in issues not being discussed openly, with an overall lack of effective communication and collaboration between team members. Our client wanted to create a clear team focus and direction, whilst directly addressing and improving interteam relationships as part of the process... read more
Case Studies
Great Communication makes for Great Customer Service > > With customer satisfaction scores unacceptably low, our client asked us to provide a communication programme that would prepare their Customer...
Case Studies
Great Communication makes for Great Customer Service >> With customer satisfaction scores unacceptably low, our client asked us to provide a communication programme that would prepare their Customer Service Engineers (CSEs) to handle customer calls competently and calmly. Technical support for a major international IT company demands an advanced level of customer service expertise, the ability to adapt to different cultures and have the communication skills to explain – by telephone – how to resolve complex technological issues... read more
Our Team
ANNE KELLY
Anne Kelly
Consultant
"Managing the loyalties of conflicting groups is central to achieving successful change. In order to keep communication lines open and clear, honest dialogue is essential."
Anne has held several director-level posts within the NHS, leading politically sensitive and publicly-scrutinised change. This experience, plus her incisive and direct style, mean that she is particularly skilful at helping leaders and teams engage in the dialogue that drives up individual and team performance and leads to critical goals being achieved within tight deadlines.
TOR JUSTAD
Tor Justad
Programme Manager
"Great communication goes hand-in-hand with excellent customer service."
With a background in customer service and leisure management, Tor has spent more than a decade in front-line, customer-facing roles. A great communicator with a keen eye for detail, he will always go out of his way to provide our clients with the best possible service; helping them feel at ease, confident in the knowledge that all of the logistical and administrative aspects of our programmes are being handled fully and effectively. Tor is a firm believer in "going the extra mile" and endeavours to do just that with each of our clients; always keeping in mind their specific, individual and sometimes complex needs.
JANE SENIOR
Jane Senior
Consultant
"An individual's ability to communicate authentically is central to sustaining effective working relationships."
For Jane, helping to create the conditions where groups and teams feel safe enough to be honest with each other about what is really going on, and are able to communicate this effectively, is vital. She enables teams to build an environment where challenging, real and engaging conversations are part of the day-to-day fabric of their working life so that everyone’s energy is focused on achieving the results that matter.
JONATHAN WILSON
Jonathan Wilson
Consultant
"Mary Follett said that real organisational power - the ability to change things together - comes from integrating differences without losing them. Only power-with or power-through sustains, never power-over. So only genuine dialogue in which everyone is truly present generates real, sustainable power."
Jonathan brings a creative and unusual perspective to situations, a strength which he uses to great advantage when facilitating strategic planning at Board level. He asks questions that engage our clients in dialogue that challenges engrained thinking and generates exciting ideas about new ways to take their business forward. He supports their open exploration of possibilities and enables them to build a clear, cohesive and agreed strategic direction.
TOM COULTER
Tom Coulter
Programme Manager
In his previous role of Product Manager for a leading manufacturing company, Tom oversaw the delivery of high spec products to an international customer base. Ensuring that orders arrived on time, undamaged and met the exact customer requirements meant he became finely attuned to getting the details right. Our clients benefit from this attention to detail when Tom undertakes the role of Programme Manager. They can be sure that he is taking care of every element of project and programme management so that they experience a seamless service at every step of their work with us. He combines this with solid understanding of the potential complexity involved when providing services and products to a global market, essential when supporting our international clients.
MAGGIE COLMAN
Maggie Colman
Consultant
"People will remember how our conversation made them feel long after they have forgotten detail of what we said."
Maggie’s passion lies in customer service and sales and she believes that, if something is worth doing, it is worth doing excellently. Her enthusiasm and drive energises those who work in customer service and sales so that they want to excel, and her ability to pass on her expertise in these areas ensures they have the skills to do so. As a result, sales teams bring in significantly higher levels of new business and customer service teams drive up satisfaction across the existing customer base, increasing both customer retention and customer loyalty.
HEATHER CAMPBELL
Heather Campbell
Consultant
"Improving our communication skills is simple – the secret is to focus on changing our thoughts rather than our behaviours. Get the thinking right and the right behaviours will automically follow."
Heather’s background in psychology combined with executive level experience showed her that individuals, teams and organisations can be significantly more successful simply by changing the way they communicate. Her passion for helping organisations and individuals access this unrealised potential led to her establishing Campbell McWilliams. Her particular skill lies in helping individuals and teams communicate honestly and constructively so that they resolve difficult issues and use conflict as a powerful force for progress.